We have made the decision starting today, March 19th, to follow AVMA suggestions and practice strict social distancing in an effort to flatten the curve and mitigate the spread of COVID-19.
Only employees and your pets will be allowed in the building.
We will continue offering curbside appointments for your pets for sick visits only; no wellness/annual/routine exams will be scheduled at this time (with the exception of new puppy or kitten visits who might be on a vaccine schedule). You will be greeted by a staff member when you arrive, at which point your pet will be escorted to an exam room and awaiting veterinarian. Cats must be in carriers; we will not accept them any other way. Pet owners are to stay in their cars or if standing outside, they need to try to be at least six feet away from other clients and our employees.
Your veterinarian will then call you to discuss exam findings and recommended treatment. It is likely that the phone number will be a blocked number as we are all using our personal cell phones: Please be sure you can receive blocked calls.
After speaking with your doctor, you will be transferred to a Client Service Representative to collect payment via credit card, cash, or check (no billing is allowed). Your pet will be returned to you at your car. We have allotted extra time in our appointment schedule for this cumbersome procedure at no additional cost to you. Please be patient as we work out the logistics and inevitable pitfalls.
We will also be adjusting our hours effective March 23:
With this decrease in hours, we will also have a smaller staff on premises. As such, we’re asking for 48 hours notice for any food or medicine requests (special order food still requires seven-day notice). Due to the uncertainty of future allocations, we can only allow clients to purchase one (1) bag or case of food without 48 hours notice, and any orders larger than two (2) bags or cases of food will require special order and prepayment.
We will get through these trying times in our community, as a community.
Please note that we are asking any clients who have symptoms compatible with COVID-19 to not visit Companion Pet Hospital. Kindly ask another family member or friend to bring in your sick pet.
Our veterinary healthcare team members are asymptomatic. As long as our team remains that way, we will continue to provide the best care for your companion.
Please stay safe and well,
~Dr. Majeska and the Team and Companion Pet Hospital