Email/Text message reminders and updates

Email Reminders

At CPH we try to limit our impact on the environment as much as possible.  A typical veterinary hospital sends out postcard reminders to let clients know that it is time for their pets to be seen, which can lead to a significant amount of paper.

Email reminders allows us to eliminate the use of a large amount of that paper, which in turn decreases our environmental impact.

Don’t worry, for those of you who are not inclined to use email we will still send out postcard reminders - on recycled paper. 

Text Message Updates

When your pet is under our care at CPH, for surgery, drop-off appointment or  hospitalization, we often give updates as to how they are doing.  Many clients are unable to take phone calls during work hours, or would prefer a less invasive method of receiving their information.

Text messages to cell phones are commonplace,  and allow us to send along information without interrupting a client’s day.  For example, a quick text stating that ‘Kitty is waking up well from surgery’ allows a client to be aware of the fact that their pet has had her procedure done and is waking up well without needing to be paged to the phone or interrupted in a meeting.

Picture messages can also be attached with the text, if the client’s phone accepts them.

Phone call updates will still be available for those who prefer them, and any discussions will of course be done by phone rather than by text.

Text messaging is still occasionally hit or miss between some networks, and occasionally a delay in the message will occur - there is no taboo against calling the hospital to check on your pet if you haven’t heard from us, our staff is always happy to give an update in real time as well.